For troubleshoot infrastructure we can use some extra tool from vRealize suite such as vRealize Operation Manager and vRealize LogInsight. For manualy troubleshoot we need to know where we can find some information.
First step which we can check if that all services are running. We can do this at Administrator portal for vRealize Automation server
https://server_name:5480
Next we can on same portal check if service run on our servers. On tab vRA Settings –> Cluster we have all servers which make up a cluster
Infrastructure element such as DEM or Prox we can also check on our vRealize portal
On tab Infrastructure –> Monitoring we have information about DEM
and on Infrastructure –> Compute Resource we have infromation about Proxy
now as we know where we can find information about status of our infrastructure we need to know where we can check logs for help troubleshoot
| Server | Log location | Log Purpose |
| vRealize Automation Appliance | /storage/log/vmware/vcac/vcac-config.log | vRealize Automation Appliance configuration logs |
| vRealize Automation Appliance | /storage/log/vmware/vcac/telemetry.log | vRealize Automation telemetry log |
| vRealize Automation Appliance | /storage/log/vmware/vco/configuration/catalina.out | vRealize Orchestrator Configuration log |
| vRealize Automation Appliance | /storage/log/vmware/vco/configuration/controlcenter.log | vRealize Orchestrator Control Center log |
| vRealize Automation Appliance | /storage/log/vmware/vco/app-server/server.log | vRealize Orchestrator Server log |
| vRealize Automation Appliance | /storage/log/vmware/horizon/connector.log | vIDM connector request log |
| vRealize Automation Appliance | /storage/log/vmware/horizon/catalina.log | vIDM Server log |
| vRealize Automation Appliance | /storage/log/vmware/horizon/horizon.log | vIDM Server log |
| vRealize Automation Appliance | /storage/log/vmware/vcac/catalina.out | vRealize Automation Server log |
| vRealize Automation Appliance | /var/log/vmware/horizon/horizon.log | vRA 7.2 horizon log |
| vRealize Automation Appliance | /var/log/vmware/horizon/connector.log | vRA 7.2 connector request log |
| vRealize Automation Appliance | /storage/db/pgdata/pg_log/postgresql.csv | vPostgres Log |
| vRealize Automation Appliance | /opt/vmware/var/log/vami/vami.log | Appliance Management and upgrade logs |
| IaaS Windows Server | C:\Program Files (x86)\VMware\vCAC\Agents\agent_name\logs\file | Plug-in logs example: CPI61, nsx, VC50, VC51Agent, VC51TPM, vc51withTPM, VC55Agent, vc55u, VDIAgent |
| IaaS Windows Server | C:\Program Files (x86)\VMware\vCAC\Distributed Execution Manager\DEMOR\Logs\DEMOR_All | Distributed Execution Manager logs |
| IaaS Windows Server | C:\Program Files (x86)\VMware\vCAC\Distributed Execution Manager\DEMWR\Logs\DEMWR_All | Distributed Execution Worker logs |
| IaaS Windows Server | C:\Program Files (x86)\VMware\vCAC\Server\Logs | Manager Service logs |
| IaaS Windows Server | C:\Program Files (x86)\VMware\vCAC\Server\ConfigTool\Log\vCACConfiguration-date | Repository Configuration logs |
| IaaS Windows Server | C:\Program Files (x86)\VMware\vCAC\Server\Model Manager Data\Logs\nothing_today | IIS Access logs (usually empty, but can be expected) |
| IaaS Windows Server | C:\Program Files (x86)\VMware\vCAC\Server\Model Manager Web\Logs\Repository | Repository logs |
| IaaS Windows Server | C:\Program Files (x86)\VMware\vCAC\Server\Website\Logs\Web_Admin_All | Web Admin logs |
| IaaS Windows Server | C:\inetpub\logs | IIS logs |
| IaaS Windows Server | C:\Program Files (x86)\VMware\vCAC\Web API\Logs\Elmah | WAPI website logs (6.2.x) |
| IaaS Windows Server | C:\Program Files (x86)\VMware\vCAC\Management Agent\Logs | Management Agent logs |
| Windows Guest Agent Connection Log | C:\VRMGuestAgent\axis2\logs\gugent-axis.log | Connection logs showing status of connection to vRA Management Service server |
| Windows Guest Agent Log | C:\VRMGuestAgent\GuestAgent.log | All Guest Agent actions (post successful connection) |
| Linux Guest Agent Connection Log | /usr/share/gugent/axis2/logs/gugent-axis.log | Connection logs showing status of connection to vRA Management Service server |
| Linux Guest Agent Log | /usr/share/gugent/GuestAgent.log | All Guest Agent actions (post successful connection) |
| Windows Application Services Agent logs | c:\opt\vmware-appdirector\agent\logs\agent_bootstrap.log | Windows logs for the Software Provisioning agent. |
| Linux Application Services Agent logs | /opt/vmware-appdirector/agent/logs/agent_bootstrap.log | Linux logs for the Software Provisioning agent. |
| Linux Software Agent Logs | /opt/vmware-appdirector/agent/logs/darwin-agent<date>.log | Linux logs for the Software agent. |
| Windows Software Agent Logs | c:\opt\vmware-appdirector\agent\logs\darwin-agent<date>.log | Windows logs for Software agent. |